Express delivery! Moree Post Office’s Tony Gadsby wins appreciation award for customer service
THE winner of Moree Thumbs Up! Thumbs Down! Customer Service Appreciation Award for January 2020 is popular Moree Post Office manager Tony Gadsby.
Mr Gadsby, born and bred in Bourke and a butcher by trade, has been working with Australia Post for 34 years.
In 1986 Mr Gadsby was looking for a change so he travelled to Sydney to undergo a six-month training course with Australia Post at Strathfield Training Centre.
He completed on-job training at Rozelle.
“I secured a job at Brewarrina Post Office for three years, then in 1990 a job opportunity came up at Moree Post Office, so my wife Faye and children moved to Moree initially for a three-year period and 30 years later we are still here,” Mr Gadsby said.
He was promoted to Moree Post Office manager in 1999.
“There have been many changes since I first began employment with Australia Post; the most significant was the changeover to computers in 1993 and also going retail just after that,” he said.
The Australia Post Shop not only sells pack and postage products, there is also an array of retail products ranging from greeting cards, books, giftware, toys, mobile phones, stamp and coin collectables, ‘As-Seen-On-TV’ products, televisions, small household appliances, printers, cartridges, batteries, office and technology equipment and accessories.
“I accept this award on behalf of all the Moree Post Office staff,” Mr Gadsby said.
“We work as a team to serve Moree and district. Staff I work with make my job enjoyable and I cannot praise them enough for the hard work they do. I must also give credit to the staff at our regional area head office, who are always helpful and supportive.
“There are a lot of wonderful people who frequently use our business and we have built a strong rapport with many customers over the years,” he said.
“I enjoy the camaraderie of a country town. Moree is small enough for most of the community to know one another. Locally, wherever you need to go, it’s only five minutes away which is convenient”.
Tina, who nominated Tony, said she did so because “he is a lovely person and, like any other person that crosses his path, has bad days”.
“But for Tony, you wouldn’t think so. He always provides service with a smile and is polite, helpful and talkative and this world could do with some more people like him”.
When told of the win and reason for nomination Mr Gadsby said: “Thank you Tina, this was totally unexpected; I appreciate the thoughtful gesture.”
“I would also like to congratulate the other nominees. I feel very privileged to have been chosen and it’s nice to receive positive feedback,” he said.
“I just try to treat people the way I would like to be treated and if I can help someone I will.
“That’s just the Aussie way and the way I was raised. I am also very grateful to all the people that have taken time to vote, write wonderful comments on the Thumbs Up! Thumbs Down! Facebook page and to those who have approached me in person.
“I am very humbled by it all,” he smiled.
Media Release: February 7, 2020
Comments from some of the many who voted for Mr Gadsby:
“Yes well-done Tony, good service, always helpful…great bloke,” – Phil Carrigan.
“Well deserved! Congratulations; fantastic service by all at Moree PO; TONY always there to help,” – Margaret Dennis.
“This man is amazing. He helped me many times when things were bad in my life; the things he does and people do not know about. All the best Tony, Peter and I will never forget your support to us when we needed it. You so deserve this,” – Kerry Duffell.
“It’s about time this legend got the recognition he deserves. Congratulations Tony . . . you always go above and beyond,” – Debbie Evans.
“Well deserved award. You put ‘personal’ in all your dealings with the public,” – Mardi Davies.
“So well-deserved, Tony! You are such an asset to the Post Office and to our community in general. Thank you,” – Michele Maurer King.
Voting for the February award are now open, to vote for the nominees who you believe deserves recognition head to the Moree Thumbs Up! Thumbs Down! Face Book page: